Reference

How Our Legal Terms Protect Your Account

These terms govern how jilifvip operates accounts, handles your personal data, and processes transactions via GCash, Maya, and InstaPay — all subject to applicable Philippine law and your individual eligibility. Read through what applies to you before using your account.

Account eligibility rulesData retention policyJurisdiction-dependent accessGCash, Maya, InstaPay transaction termsContact path for legal requests
jilifvip How Our Legal Terms Protect Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Got a question about how your data is stored, want to request a copy of your transaction records, or need clarification on account eligibility under Philippine law? Reach our support team through any of these channels. For formal legal requests — data access, data deletion, or account closure — email is the channel that creates the paper trail you need.

Live Chat Available directly from your account dashboard. Use this for quick eligibility questions or to flag a terms dispute before it escalates to a formal request.
Email Support Send formal legal requests — data access, account closure, or rectification requests — to our support email. We acknowledge all legal requests within one business day.
Account Settings Manage linked e-wallets like GCash, Maya or InstaPay, update contact details, and download your transaction history directly from your account settings page.
DATA AND SECURITY STANDARDS

How We Handle Your Data and Account Security

We hold your personal data only as long as your account remains active or as required by applicable law. Once an account is closed, transaction records are retained for the period mandated by financial and regulatory requirements, then deleted. Your linked GCash, Maya, or InstaPay details are stored in encrypted form and are never shared with third parties outside of the payment processing chain. You can request a full export of your account data at any time by contacting support.

Cookies and Tracking

We use session cookies to keep your account logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time without affecting account access.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact us immediately via live chat so we can lock the account and investigate.

Data Retention

Active account data is retained while your account is open. After closure, transaction records are kept only for the period required by applicable Philippine financial regulations, then permanently deleted.

Requesting Changes

You have the right to request correction or deletion of personal data we hold. Submit this via email support and we will respond with the action taken within the timeline set by applicable law.

Legal Terms — What You Need to Know

These are the questions we get most often about account terms, data rights, and eligibility. If your question is not here, reach us via live chat or email and we will respond with the specific answer for your account.

Account access is available where local law permits and to eligible individuals only. Eligibility is assessed at registration and may depend on your location and the applicable legal framework at the time.

We collect the details you provide at registration — name, contact number, email — plus transaction data linked to your GCash, Maya, or InstaPay wallet and session activity logs for security purposes.

Yes. Email our support team with your account details and a data export request. We will compile and send your transaction history and personal data record within the period required by applicable law.

Submit a closure request via email or live chat. After closure, your personal data is removed except for transaction records we are legally required to retain, which are held for the mandated period then deleted.

Your linked e-wallet credentials are decoupled from your account on closure. Any pending balance must be withdrawn to your GCash, Maya, or InstaPay account before closure is finalised.

We notify you via the email address on your account before any material change takes effect. The effective date is always stated clearly in the notice. Continued account use after that date counts as acceptance.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.